Customer service
- Online Shopping
- Acceptance of your Order
- Track your order
- Order Cancellation
- Returns Policy
- How to Return or Exchange
- Payment Methods
- Pricing Policy
- Product Availability / Information
- Viewing Orders
- Shipping Policy
- Account Information
- Online Shopping
- Every care has been taken to ensure that the photographic representation, description and specification of each product is accurate. However a slight variation in the reproduction of colours may occur. We are therefore unable to guarantee that the product images you see are an exact representation of the merchandise. Before you place an order you should read these terms and conditions carefully as they contain important information about your order.
-
By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. By placing an order you confirm that you are the person referred to in the Billing details.
- Acceptance of your Order
- You can place an order online. Shortly after you have placed an order with us by pressing the ‘Make a Payment' button an email will be sent to you acknowledging the exact details of your order.
-
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being out of stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Failure to meet the eligibility to order criteria set out in the Terms and Conditions
-
Acceptance of an order placed by you online and the completion of the contract between you and Harrods will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.
- Track your order
- The status of your order can be tracked online by checking the individual details of each order within the order history section of the site. These details can be found in the My account section of the site or by logging in to your adrianaallen.com account.
- Order Cancellation
- If you wish to cancel your order placed online, please contact our Customer Services Team by
forwarding your acknowledgement email to us at contact@adrianaallen.com stating your intention to cancel the order.
-
It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched please return the order following the instructions contained within the parcel.
- Returns Policy
- The Returns Policy is for goods purchased on the website. Unwanted goods may be returned for a refund or exchange. Please return them in their original condition, unused (with their original packaging), within 14 days of cancellation with the Returns Form provided.
- How to Return or Exchange
- Fill out the Returns Form enclosed with your order, noting whether you would like a refund or an exchange of your goods. Use the Returns Label provided and attach it to the front of the original packaging. Package the merchandise to prevent damage, enclosing the Returns Form and the Despatch Note.
- Payment Methods
- We work exclusvely with PayPal and all financial transactions occur through their secure website. We only accept payment for orders in US Dollars. If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in US Dollars at the conversion rate applied by the relevant payment scheme at the time of processing your order.
- Pricing Policy
- All prices shown on the website are in US Dollars and are inclusive of taxes, where applicable. Prices may change and offers may be withdrawn at any time.
- Product Availability / Information
- We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address or telephone number you provided when placing your order. If we cannot contact you or receive no response to an email we send to you, we will cancel the part of your order that is unavailable or incorrectly priced, and will continue to process the remaining items on your order (where applicable). All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces and substitutions will only be made with your prior consent. If a replacement item is of greater value you will be liable to pay for the difference in values.
- Shipping Policy
- We offer international delivery on all our online merchandise. Items ordered through adrianaallen.com or lostindreams.com are shipped UPS, Fed Ex, or USPS. Delivery charges for all items are based on calculated volumetric weight and delivery destination and will be quoted during the checkout process prior to your order being charged. A street address is required for delivery. Merchandise will be delivered standard transportation. You may request express delivery, which takes 2-3 business days, for an additional charge. Processing time for in stock items is approximately 2 business days. Delivery times do not include processing time. Please note Adriana Allen LLC cannot guarantee specific delivery dates and cannot be held accountable for delays in customs clearance.
- Account Information
- Registration: To register for a adrianaallen.com account please select the My Account option at the top of this page. Log in/Log out: If you wish to log in to your adrianaallen.com account; please select the Log In option in the header banner at the top of this page and enter your Username and Password when prompted.
In order to obtain a refund you must notify us of your intention to cancel your contract within 14 days of receipt of the goods (or prior to delivery).
Refunds will be made against the original form of tender.
We strongly recommend that you use registered post, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.
Please note that the return costs will not be reimbursed. Postage or other return costs will be the customer's responsibility.
The goods must be returned unused, with all garment tags attached and with their original undamaged packaging. We will consider the condition of the goods being returned when making a refund.
Please return the item to us within 14 days of cancellation in order to receive a full refund or exchange. If you notify us of your intention to cancel the contract but do not return the goods to us we reserve the right to deduct the cost incurred by us in recovering the goods, from any refund you are owed.
Please note, we cannot guarantee the security of data which you send us by email. Accordingly, please do not send us payment information using email.
Please note that Adriana Allen LLC does not accept cash, cheques or gift vouchers as payment.
Adriana Allen LLC cannot be held responsible should local customs authorities wish to confiscate any particular item, or charge any import duty on such items. The recipient is responsible for paying the duty.
To sign out of your adrianaallen.com account, please select the Log Out option at the top of this page.
Change your personal details: To change your personal details; please log in to your Harrods account and follow the link below to update your personal information.
Update your communication details: To update your communication preferences; please log into your adrianaallen.com account and make any changes through your dashboad.
Communication preferences: To change your personal details; please log in to your Harrods account and follow the link below to update your personal information.